Growing sales should be a cause for celebration. But for TechVenda, an online electronics store with a presence in multiple marketplaces, the increase in order volume caused a serious operational problem: the back-office team could no longer keep up with the pace of manual registration in the internal management system.
The challenge: 500 orders per day, team of 3 people
With orders arriving via the website, Mercado Livre, Shopee and WhatsApp, the team needed to access each channel separately, copy the order data and manually enter it into the ERP. The process was slow, generated typing errors and delayed shipping. Hiring more people would solve the symptom, not the problem.
The solution: robot that reads all channels and feeds the ERP
Dablio Robô was configured with a flow that runs every hour and accesses each sales channel. For your own website and marketplaces, the robot navigates to the order panel, extracts new data and inserts it into the ERP. For WhatsApp requests, the team standardized a simple form that the robot reads from a shared spreadsheet.
Result: scalable operation without increasing staff
With the flow running automatically every hour, 100% of orders started to be registered in the ERP without manual intervention. The back-office team was redirected to inventory checking, customer service and after-sales — functions that really require a human being.